Return and Refund Policy 

Thanks for shopping at Taktil!

If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 10 calendar days to return an item starting from the date we confirmed your order.

To be eligible for a return, your item must be unused and in the exact same condition and state in which you received the item. The item must be in the original packaging and the item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. This process can take up to 2 weeks. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us either by e-mail onlinestore@taktilworkshop.ch or by phone: +41 61 693 39 39.